01
BPO · Sales Operations
Global BPO
Built the operational frameworks, KPI infrastructure, and automation workflows that helped multiple programs exceed revenue targets — two quarters in a row.
scope of work
- →Sales Operations Setup
- →KPI Dashboard Framework
- →Business Review Redesign
- →Team Structure Optimization
outcomes
- ✓Revenue targets consistently met
- ✓NPS improved
- ✓SLA adherence on target
- ✓Agent productivity improved QoQ